This enables your customers to derive value from your product and thus continue your relationship. You do that by delivering the appropriate experience at the right time. Typically, the goal for your Customer Success Machine should be to help your customers achieve their desired outcomes. It's the checklists, procedures and processes you employ to work well together toward your overall goal. Your design is how your team or organization works. This week, we are going to review a tool to help you work on the design of your machine to help your team to help your organization achieve its desired outcome: Lucidchart. That's why he says the best managers are engineers - engineers are adept at building machines. Your machine is your team and your design of how they work. The design part is how you go about trying to achieve your desired outcome. Every machine is made up of your design and your people. It takes your goals as input and outputs your desired outcome. In the book Principles, Ray Dalio ( Founder and CEO of the world’s largest hedge fund) posits that an organization is a machine. We are going to talk Lucidchart, an easy and intuitive diagram making app that will help you better visualize your processes.
This month in Apps for Success we’re going to focus on building your processes and working to optimize your team.